Terms of service

Terms of Service

Overview

This website is operated by our store. Throughout the site, the terms “we”, “us”, and “our” refer to the shop owner. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

If you do not agree with all of the terms and conditions stated here, you may not access the website or use any services.

Products

We offer a variety of products including:

  • Custom tumblers

  • Snow globe cups

  • Lid toppers

  • 3D printed items

  • Digital downloads (STL / 3MF files)

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

Custom Orders

Many of our items are custom-made or personalized based on customer requests.

By placing a custom order you agree to:

  • Provide accurate customization details

  • Respond to any follow-up questions needed to complete the order

Once production has started, custom orders cannot be cancelled or modified.

Digital Downloads

Digital products such as 3D print files are delivered electronically and are non-refundable.

Digital files are intended for personal use only unless otherwise stated.

Customers may not resell, redistribute, or share digital files without permission.

Pricing & Payment

All prices are listed in USD unless otherwise stated.

Payment must be completed before orders are processed or shipped.

We reserve the right to refuse any order placed with us.

Shipping

Shipping times may vary depending on product availability and production time for custom items.

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Incorrect shipping information provided by the customer

Returns & Refunds

Please refer to our Return & Refund Policy for full details regarding returns, exchanges, and refunds.

Limitation of Liability

We are not liable for any damages or losses that may occur from the use or misuse of our products.

Customers assume responsibility for proper use of purchased items.

Changes to Terms

We reserve the right to update or change these Terms of Service at any time.

It is the customer's responsibility to review this page periodically.

Contact Information

If you have any questions about these Terms of Service, please contact:

Ember.Empire.co@gmail.com